> For the complete documentation index, see [llms.txt](https://now-8.gitbook.io/now.-features/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://now-8.gitbook.io/now.-features/help/troubleshooting.md). # Troubleshooting Quick fixes for the issues users hit most often. If something here doesn't solve your problem, email **.** #### Bank disconnected — "Reconnect needed" Banks occasionally require you to log in again, especially after password changes or multi-factor prompts. **Fix:** 1. Open **Settings** and find the disconnected card. 2. Tap to open the bank detail and tap **Reconnect**. 3. Complete the Plaid login flow. Your existing transactions and categorizations are preserved. New transactions resume syncing immediately. #### AI categorization stopped running The most common causes: * **Subscription lapsed.** AI categorization requires an active subscription. Check **Settings → Manage Subscriptions** and resubscribe. * **No new transactions.** If everything in **Needs Review** has already been seen by the AI and skipped (because the AI wasn't confident enough), there's nothing to do. Categorize them manually. * **AI is on cooldown.** The AI waits 60 seconds between runs to avoid duplicate work. Pull to refresh after the cooldown. To force a fresh AI pass: pull down on the Transactions list to sync your bank, which retriggers categorization on any new transactions. #### Reconcile or Close Books is disabled If you see the message **"Historical load in progress. Reconcile after completion."** or the equivalent message on Close Books, Plaid is still pulling older transactions for one of your connected accounts. now. blocks reconcile and close so you don't accidentally reconcile or close before all transactions arrive. This usually clears within minutes, but can take longer for accounts with years of history. After **24 hours**, the restriction lifts automatically even if Plaid hasn't finished — at that point, double-check that everything you expect is present before reconciling or closing. #### Historical load not finishing within 24 hours This is rare but can happen for accounts with very long history or banks experiencing intermittent issues. **What to do:** 1. After 24 hours, the Reconcile and Close Books restrictions lift on their own. You can use both features. 2. Verify that the transactions you expect to see for the period you're reconciling are present in the Transactions list. Filter by **Categorized** and **All Time** to scan. 3. If transactions are clearly missing, contact support — we can investigate the Plaid connection on our end. #### Eon doesn't respond to "Hey Eon" Check each of these: 1. **Subscription active?** Eon requires a current subscription. 2. **On the main app shell?** Eon listens only on Transactions, Reports, Reconcile, and similar screens — not on login or onboarding. 3. **Microphone permission granted?** Open iPhone **Settings → now.** and confirm the microphone toggle is on. 4. **Speech Recognition permission granted?** Same place — confirm Speech Recognition is on. 5. **Background noise too loud?** The wake-word listener works best in a quiet environment. Tap the **"now."** word mark at the top of the Transactions screen to open the assistant manually. #### "An invoice line would drive quantity below zero" You're trying to sell more units of an inventory-tracked product than you have on hand. Either: * Receive more inventory by creating a bill with an Item line for that product, or * Use **Adjust Quantity** on the product detail to record an increase if you have the units physically and just need to update the count. #### "Cannot delete this bill — units have already been sold" You're trying to delete a bill whose inventory items have already been shipped on an invoice dated on or after the bill date. Delete the dependent invoice first; that returns the units to inventory and lets the bill delete go through. If the bill is older than the invoices and you really need to remove its cost basis, contact support. #### "Opening Balance Equity must be resolved before closing" You can't close a period while the **Opening Balance Equity** account still has a non-zero balance through the closing date. The fix is a manual journal entry that moves the balance to the appropriate equity account (often Retained Earnings or Owner's Equity, depending on your business). If you're unsure, ask your accountant. See Journal Entries for how to create one. #### Forgot password Tap **Forgot Password** on the login screen. now. emails a six-digit code; enter it and set a new password (minimum 6 characters). #### Subscription not recognized after switching devices Sign in with the same Apple ID you used to purchase. If now. still shows the paywall, tap **Restore Purchases** on the paywall screen. If that doesn't resolve it, contact support. #### Need help with something else? Email ****. #### Related * Connecting Your Bank * AI Auto-Categorization * Reconcile * Close Books * Eon, the Voice Assistant --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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