> For the complete documentation index, see [llms.txt](https://now-8.gitbook.io/now.-features/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://now-8.gitbook.io/now.-features/account-and-settings/account-and-security.md). # Account & Security This page covers how to keep your now. account secure and how to delete it if you ever need to. #### Face ID App Lock For an extra layer of privacy, you can require Face ID, Touch ID, or your device passcode every time you open the app. **Enabling** 1. Open **Settings** in the app. 2. Tap the **Face ID / Touch ID** toggle under **Security**. 3. iOS prompts you to authenticate. Once it succeeds, the lock is enabled. After that, every time the app comes to the foreground, you'll see the lock screen until you authenticate. **Disabling** Toggle the same switch off. Authentication is not required to disable. **Notes** * Face ID, Touch ID, and Optic ID checks are performed entirely on your device. Your biometric template never leaves the device and is never seen by now. * If biometrics are unavailable for any reason, the lock falls back to your device passcode. #### Changing Your Email To change the email address tied to your now. account, contact support at ****. Email changes affect login and the email you use to recover your password, so they're handled manually for security. #### Forgot Password Tap **Forgot Password** on the login screen. Enter your email and now. sends you a six-digit code. Enter the code, then set a new password (minimum 6 characters). #### Deleting Your Account If you need to permanently delete your now. account, go to **Settings → Delete Account**. **Before You Delete** * **Cancel your subscription separately.** Deleting your now. account does not cancel your Apple subscription. Cancel it in your iPhone's Settings → Apple ID → Subscriptions. * **Export anything you want to keep** — invoices, reports, transaction history. After deletion, none of it is recoverable. **What Gets Deleted** Account deletion is **permanent and irreversible**. When you confirm: * All bank connections are revoked. Plaid access tokens are removed via Plaid's API. * All your data is deleted: transactions, journal entries, invoices, bills, vendors, customers, products, your Chart of Accounts, reconciliations, attachments, and your business profile. * Your profile photo and all uploaded files are removed from storage. * Your authentication account is deleted. **Confirmation** You must type **DELETE** to confirm. This safeguard prevents accidental deletion. After deletion completes, you're signed out automatically. You can re-register later with a fresh account, but none of your prior data will be available. #### Related * Subscriptions * Privacy and Data --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://now-8.gitbook.io/now.-features/account-and-settings/account-and-security.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.